Your satisfaction is 100% guaranteed. If you are not pleased with your purchase, you may return or exchange most items within 30 days of receipt of your order. You may return for a full refund, less shipping fees, any item that has not been used and is in its original condition. Returns must be in salable condition, with ALL original materials and packing. Notify us by e-mail at [email protected] of your desire to make a return or exchange. Be sure to include your name and e-mail address. We will provide you with a Return Authorization Number and instructions for the return/exchange process (returns will not be accepted without a Return Authorization Number).
Return packages must be sent pre-paid directly to the shipping address we provide you. Please note that you are responsible for all shipping charges when a return is authorized. Gardenica.com is not responsible for lost, stolen or damaged packages during this return process. For your protection, we recommend that you use USPS Insured Mail or Insured Parcel Post for shipment with delivery confirmation.
Once a return has been received and determined to be in good condition, we will refund the full price of the item(s) excluding shipping and handling. Full refunds may be issued only if the return is due to our error. We will notify you via email of your refund amount.
We do not accept returns or exchanges of certain items including:
- Personalized items
- Used or laundered items
- Any item not in its original packaging
- Any item more than 30 days after delivery
By placing an order at Gardenica.com, you agree to understanding our return policies.
Damages in shipping are rare. If, however, your package should arrive damaged due to shipper mishandling, please retain all shipping materials (box, packaging, etc.), - in the condition they were received, for inspection by the shipper. Notify us by e-mail immediately, and we will be happy to file a claim on your behalf.
If you believe one of your product pieces is flawed due to workmanship, notify us immediately by e-mail. Include your name, e-mail address, Order Number and a description of the problem. Your satisfaction is important to us and we will replace or repair any defective product piece.